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When you schedule a move with a moving company, they are legally required to give you a copy of “Rights and Responsibilities When You Move.” This pamphlet is designed to protect consumers on interstate moves and define the rights and responsibilities of consumers and household goods carriers. You can also get a copy at www.fmcsa.dot.gov/factsfigs/rights.htm.
What Are the Most Important Points of “Rights and Responsibilities When You Move”?
- Movers must give written estimates.
- Movers may give binding estimates.
- Non-binding estimates are not always accurate; actual charges may exceed the estimate.
- If your mover provides you (or someone representing you) with any partially complete document for your signature, you should verify the document is as complete as possible before signing it. Make sure the document contains all relevant shipping information, except the actual shipment weight and any other information necessary to determine the final charges for all services performed.
- You may request from your mover the availability of guaranteed pickup and delivery dates.
- Be sure you understand the mover’s responsibility for loss or damage, and request an explanation of the difference between valuation and actual insurance.
- You have the right to be present each time your shipment is weighed.
- You may request a reweigh of your shipment.
- If you agree to move under a non-binding estimate, you should confirm with your mover – in writing – the method of payment at delivery as cash, certified check, cashier’s check, money order or credit card.
- You may request complaint information about movers from the Federal Motor Carrier Safety Administration under the Freedom of Information Act. You may be assessed a fee to obtain this information.
What if I Have More Questions?
If “Rights and Responsibilities When You Move” does not answer all of your questions about your move, do not hesitate to ask your mover’s representative who handled the arrangements for your move, the driver who transports your shipment, or the mover’s main office for additional information.