How SmartProtection Works with MovingPlace

When you’re coordinating a move one of the biggest stressors is this: What if something gets damaged while it’s being moved?

That’s why MovingPlace offers SmartProtection™, an optional coverage that gives you added peace of mind during the most delicate part of your move: when your belongings are being handled by professionals.

$1,000 of free damage coverage

Thousands of vetted movers in our network

One Million+ moves in 14 years of business

Add SmartProtection to Your Move. Call our Moving Specialists at

Add SmartProtection to Your Move.
Call our Moving Specialists at

(866) 605-9518

What Is SmartProtection™?

SmartProtection™ is optional coverage you can purchase to protect your belongings from accidental damage during the loading or unloading process.

It applies only while the moving crew is onsite and actively handling your items—not during transit—and offers significantly higher coverage limits than the standard $0.60/lb default.

What’s Already Included with Every Booking

Here’s what you’re already getting at no extra cost:

$1,000 Service Guarantee: Built-in protection if a mover fails to deliver the agreed-upon service, and the issue can’t be resolved directly
Standard Repair Coverage: Coverage of $0.60 per pound for damage that happens while movers are loading or unloading your items

That’s a solid safety net—but SmartProtection takes things a step further.

Woman sitting on a couch with a phone and laptop

Coverage Tiers & Pricing

You can choose the level of coverage that fits your needs:

Coverage Limit	Price	Deductible
$2,500 per service	$19	$50
$5,000 per service	$29	$100
$10,000 per service	$41	$100

You can add SmartProtection anytime up to 24 hours before your move. If your plans change, you can cancel up until the movers arrive and get a full refund.

What’s Covered (and What’s Not)

Covered:

Accidental damage that occurs while the movers are onsite
Items being loaded into or unloaded from a container, truck, or residence

Not Covered:

Any damage in transit
Pre-existing damage or normal wear and tear
Electronics, cash, jewelry, collectibles, or pianos over $1,000 in value
Fragile or improperly packed items
Weather-related damage (humidity, temperature, etc.)
Lithium-ion battery issues

SmartProtection is not insurance—it’s a coverage benefit defined and administered by Porch Moving Group, offered at our sole discretion.

How to Make a Claim

If something goes wrong during your move, here’s how to start a claim quickly and move towards a smooth resolution.

Tell Us Immediately

Claims must be initiated while the moving crew is still onsite. To initiate a claim, call us at (866) 949-2492 or email us at: [email protected].

A photo showing someone taking a picture of their couch

Send Us Documentation

Send us a brief written summary of the issue, along with clear photos of the damage. The more detail, the better—it helps us resolve your claim faster.

We’ll Handle the Review

We will review your claim in good faith and a timely manner. If approved, we’ll either:

Repair the item using a provider of our choice
Replace it with a similar item
Or reimburse you with a cash payment, based on current value and your coverage tier

Protect Your Move with MovingPlace

You’re already covered with built-in protections when you book through MovingPlace—and SmartProtection is there if you want added peace of mind.

Ready to get started? Here’s how it works:

1. Tell Us About Your Move

Simply tell us when and where you’re moving. You’ll get a personalized quote in seconds—no phone tag, no spam, just transparent pricing.

2. Compare Local Movers

Compare real-time pricing from vetted local movers. Every provider is reviewed by real customers and must meet and maintain our high standards.

3. Book With Confidence

Reserve your crew, lock in your rate, and relax knowing your move is backed by our built-in protections—and optional SmartProtection for extra coverage.

Get a Moving Quote

For more information about SmartProtection, you can call us at (866) 605-9518 7 days a week, or see our full terms and conditions.